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Customer Service
- Contact Us. Please contact us for any reason. Your satisfaction is our priority.
You may reach us
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a. by US Mail at: |
101 Kahn Industrial Court, Savannah, Georgia 31405 |
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b. by email at: |
customerservice@omnitoyou.com |
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c. by phone, toll-free at: |
877-485-2968 |
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d. by fax at: |
912-525-0104 |
- Shipping and Handling. We ship by FedEx
ground transportation from our warehouse located in Historic Savannah,
Georgia. Most orders are shipped within one day of receipt. Standard shipping and handling costs are based on the total amount of your order, excluding gift certificates, mattresses, box springs and bed frames, according to the following chart.
| Orders Totaling: |
Contiguous
United States |
Alaska
Hawaii
Puerto Rico |
Canada |
APO |
| $0 - $49.99 |
$9.95 |
$16.95 |
$22.95 |
$9.95 |
| $50.00 - $74.99 |
$11.95 |
$20.95 |
$30.95 |
$12.95 |
| $75.00 - $99.99 |
$13.95 |
$24.95 |
$31.95 |
$18.95 |
| $100.00 - $149.99 |
$17.95 |
$39.95 |
$35.95 |
$22.95 |
| $150.00 - 199.99 |
$20.95 |
$45.95 |
$45.95 |
$26.95 |
| $200.00 - $249.99 |
$24.95 |
$49.95 |
$49.95 |
$32.95 |
| $250.00 - $499.99 |
$34.95 |
$61.95 |
$54.95 |
$36.95 |
| $500.00 - $799.99 |
$49.95 |
$70.95 |
$69.95 |
$59.95 |
| $800.00 - $899.99 |
$79.95 |
$90.95 |
$89.95 |
$81.95 |
| $900.00 and above |
9% of order total |
9% of order total |
9% of order total |
9% of order total |
Expedited shipping to street addresses in the contiguous United States is available at higher rates: Third Day service adds $22.00 to Ground charges; Second Day service adds $26.00 to Ground charges. Note that some items are not eligible for expedited shipping services.
Please be aware that recipients of orders in countries other than the United States may be required to pay and are solely responsible for any and all duties, taxes and/or brokerage fees beyond the shipping charges paid to Hotels To You.
We regret that we cannot ship to Post Office Boxes and some foreign countries; nor do we ship C.O.D.
If you have ordered a mattress and box spring you will be contacted to
arrange for delivery.
- Return Policy. We want you to be satisfied with
your purchases. Clean, unused, unwashed, unopened and/or factory-damaged items may be returned within 30 days of receipt. Factory-damaged and incorrect orders will be corrected and resent to you at no charge. Items returned for other reasons may be exchanged for other products or will be refunded to your credit card for the amount of the product if returned within 30 days of receipt as described above; shipping charges are not refunded. Simply email us at customerservice@omnitoyou.com to receive return instructions. Please note that all gift certificate, mattress, box springs and bed frame sales are final and are not eligible for return.
- Sales Tax. All orders shipped within the State of
Georgia will be charged 7% sales tax.
- How to Order. Our site uses the convenient 'shopping
cart' method. This is a 4 step process.
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(a) Add items to a shopping cart. Just enter
the number of items you wish to purchase and click on 'add to
cart.' You may click on 'continue shopping' or on a category to
view more items.
(b) Check out. When you are finished shopping
and selecting items for purchase please click on 'check out'.
(c) Enter shipping and billing data, including credit
card information.
(d) Confirm and accept the data entered. This
step places the order with us. We will send you a copy of the
order, with all the items you selected for purchase, to the email
address you entered. |
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