Customer Service

 
Gift Certificates
Luxury Bath Towels
Luxury Bath Products
Luxury Omni Robes
Luxury Bed Linens
Luxury Pillows
Luxury Blankets
Omni Suite Pillowtop Bed
Stereo Clock Radio MP3 Player

Customer Service


  1. Contact Us. Please contact us for any reason. Your satisfaction is our priority.

    You may reach us

      a. by US Mail at: 101 Kahn Industrial Court, Savannah, Georgia 31405
      b. by email at: customerservice@omnitoyou.com
      c. by phone, toll-free at: 877-485-2968
      d. by fax at: 912-525-0104

  2. Shipping and Handling. We ship by FedEx ground transportation from our warehouse located in Historic Savannah, Georgia. Most orders are shipped within one day of receipt. Standard shipping and handling costs are based on the total amount of your order, excluding gift certificates, mattresses, box springs and bed frames, according to the following chart.

    Orders Totaling: Contiguous
    United States
    Alaska
    Hawaii
    Puerto Rico
    Canada APO
    $0 - $49.99 $9.95 $16.95 $22.95 $9.95
    $50.00 - $74.99 $11.95 $20.95 $30.95 $12.95
    $75.00 - $99.99 $13.95 $24.95 $31.95 $18.95
    $100.00 - $149.99 $17.95 $39.95 $35.95 $22.95
    $150.00 - 199.99 $20.95 $45.95 $45.95 $26.95
    $200.00 - $249.99 $24.95 $49.95 $49.95 $32.95
    $250.00 - $499.99 $34.95 $61.95 $54.95 $36.95
    $500.00 - $799.99 $49.95 $70.95 $69.95 $59.95
    $800.00 - $899.99 $79.95 $90.95 $89.95 $81.95
    $900.00 and above 9% of order total 9% of order total 9% of order total 9% of order total

    Expedited shipping to street addresses in the contiguous United States is available at higher rates: Third Day service adds $22.00 to Ground charges; Second Day service adds $26.00 to Ground charges. Note that some items are not eligible for expedited shipping services.

    Please be aware that recipients of orders in countries other than the United States may be required to pay and are solely responsible for any and all duties, taxes and/or brokerage fees beyond the shipping charges paid to Hotels To You.

    We regret that we cannot ship to Post Office Boxes and some foreign countries; nor do we ship C.O.D.

    If you have ordered a mattress and box spring you will be contacted to arrange for delivery.

  3. Return Policy. We want you to be satisfied with your purchases. Clean, unused, unwashed, unopened and/or factory-damaged items may be returned within 30 days of receipt. Factory-damaged and incorrect orders will be corrected and resent to you at no charge. Items returned for other reasons may be exchanged for other products or will be refunded to your credit card for the amount of the product if returned within 30 days of receipt as described above; shipping charges are not refunded. Simply email us at customerservice@omnitoyou.com to receive return instructions. Please note that all gift certificate, mattress, box springs and bed frame sales are final and are not eligible for return.

  4. Sales Tax. All orders shipped within the State of Georgia will be charged 7% sales tax.

  5. How to Order. Our site uses the convenient 'shopping cart' method. This is a 4 step process.

      (a) Add items to a shopping cart. Just enter the number of items you wish to purchase and click on 'add to cart.' You may click on 'continue shopping' or on a category to view more items.
    (b) Check out. When you are finished shopping and selecting items for purchase please click on 'check out'.
    (c) Enter shipping and billing data, including credit card information.
    (d) Confirm and accept the data entered. This step places the order with us. We will send you a copy of the order, with all the items you selected for purchase, to the email address you entered.

©2009 Omni Hotels